K3 Advisory Group - Salesforce Administrator

Role Purpose

K3 Advisory Group is seeking its first Salesforce Administrator to play a pivotal role in the continued development, adoption and governance of the Group's Salesforce ecosystem. This is a high-impact appointment that will help establish the operational foundations, administration standards and scalable platform practices needed to support business growth.

Working closely with the Project Team and wider business stakeholders, the Salesforce Administrator will help ensure Salesforce remains stable, well-governed and fit for purpose as the platform expands across the organisation. The role will combine day-to-day administration with continuous improvement, user enablement, data quality oversight and support for the ongoing evolution of the Group's Salesforce capability.

As K3 continues to invest in digital transformation, automation and scalable operating models, this role will be instrumental in turning Salesforce into a well-managed business platform that supports efficiency, insight and service excellence across a growing and diverse group structure.

Position Summary

This role is responsible for the administration, support and optimisation of the Salesforce platform across K3. Reporting to the Head of Software Development, the postholder will act as the internal owner of core administrative activity, ensuring the platform is configured effectively, users are supported appropriately, and changes are delivered in a controlled and sustainable way.

As the first dedicated Salesforce Administrator in the company, the successful candidate will have the opportunity to shape ways of working, define good practice and create a reliable operating model for platform management. They will also play an important supporting role to the Project Team in the continued expansion of the Salesforce ecosystem, working closely with a contract Salesforce Architect and helping translate business requirements into practical platform improvements and ensuring new functionality is embedded effectively.

Key Responsibilities

Salesforce Platform Administration — Manage the day-to-day administration of the Salesforce environment, including user setup, profiles, permission sets, roles, queues, reports, dashboards, page layouts, fields, record types and related configuration activities. Ensure the platform remains secure, performant and aligned to business requirements.

User Support and Enablement — Provide effective support to Salesforce users across the business, acting as a trusted first point of contact for platform queries, issues and enhancement requests. Help improve user confidence and adoption through responsive support, practical guidance and training materials.

Support for Platform Expansion — Work alongside the Project Team to support the ongoing rollout, enhancement and extension of Salesforce capabilities across K3. Assist with business analysis, testing, release readiness, configuration changes and the embedding of new features into operational teams.

Data Quality and Governance — Promote high standards of data integrity, consistency and governance across the platform. Support the development of controls, validation rules, housekeeping processes and reporting disciplines that improve trust in Salesforce data and support better business decision-making.

Change Control and Continuous Improvement — Support a structured and well-governed approach to change within Salesforce. Evaluate enhancement requests, help prioritise improvement opportunities, document configurations and processes, and contribute to a roadmap that balances pace of delivery with platform stability and maintainability.

Reporting and Insight — Develop and maintain meaningful reports and dashboards that provide visibility of pipeline, operational activity, user engagement and platform value. Work with stakeholders to ensure reporting meets business needs and supports informed decision-making.

Stakeholder Collaboration — Engage with business users, functional leaders, delivery teams and third-party partners to understand requirements, resolve issues and improve the effectiveness of the Salesforce platform. Build strong relationships across multiple business units and support alignment in a complex group environment.

Controls, Risk and Documentation — Maintain accurate system documentation, configuration records and administrative procedures. Support auditability, operational resilience and effective knowledge transfer by ensuring Salesforce administration is well documented and repeatable.

Key Outcomes for the Role

In this role, success will be measured not simply by platform uptime, but by the establishment of a strong and scalable Salesforce operating model for K3. The successful candidate will help deliver:

· a reliable and well-administered Salesforce platform

· improved user support and engagement

· stronger data quality and reporting confidence

· well-controlled expansion of the Salesforce ecosystem

· clear administration standards, documentation and governance

· a more scalable platform foundation to support future business growth

Person Specification

Experience — We are looking for a candidate with proven experience in a Salesforce Administrator role, ideally within a growing, change-oriented business environment. The successful individual will be comfortable working across both day-to-day support and structured improvement activity, and will understand how to maintain control while supporting platform growth. Experience of working with multiple stakeholder groups, managing competing priorities and supporting platform adoption in a dynamic organisation will be important. Exposure to project delivery, release support and cross-functional collaboration would be highly advantageous.

Technical Capability — The role requires strong hands-on Salesforce administration skills, including configuration, reporting, user management and platform support. The ideal candidate will understand how to deliver value through standard platform capability wherever possible, while maintaining simplicity, control and sustainability. Experience with data management, reporting, process automation and documentation of system changes will be beneficial. Familiarity with wider platform ecosystem considerations, integrations or supporting tools would also be valuable, though the emphasis of the role is on strong administration and business support. Broad experience across SFA, MFA, Service Cloud and Revenue Cloud would be a bonus.

Personal Attributes — The successful candidate will be proactive, organised and service-oriented, with the confidence to operate as the internal administrative owner of Salesforce. They will be comfortable working independently, but equally effective in partnership with project teams and business stakeholders. They should bring a practical mindset, strong attention to detail and a genuine interest in helping the organisation get the best value from its Salesforce investment. Clear communication, sound judgement and the ability to translate business needs into sensible platform actions will be essential.